FREQUENTLY ASKED QUESTIONS

QUESTIONS AND ANSWERS

What types of storage units do you offer?
We offer a variety of storage units including climate-controlled units, standard units, drive-up units, and specialty units for vehicles, boats, and RVs.

What are your storage unit sizes?
Our units range from small lockers (5’x5′) to large units (10’x30′). We have several sizes in between to accommodate various storage needs.

How can I find out the availability of a specific unit size?
You can check availability online on our website or contact our customer service team directly.

Pricing and Payment

How much do storage units cost?
Prices vary depending on the size of the unit and the type of storage. Please visit our pricing page or contact our office for specific rates.

What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, and ACH payments. We also offer autopay options for your convenience.

Are there any additional fees I should be aware of?
Additional fees may include a security deposit, insurance, and late payment fees. Our customer service team can provide detailed information on any applicable fees.

Access and Security

What are your access hours?
Access hours vary by location, but most of our facilities offer extended access hours, often from 6 AM to 10 PM. Some locations may offer 24-hour access.

How secure are your storage units?
Our facilities are equipped with state-of-the-art security features including 24-hour video surveillance, gated access, individual unit alarms, and on-site managers.

Do I need to bring my own lock?
Yes, we recommend using a high-quality lock for your unit. We also offer locks for purchase at our facilities.

Rental Process

How do I rent a storage unit?
You can rent a unit online through our website, over the phone with our customer service team, or in-person at any of our locations.

What do I need to bring when renting a unit?
You’ll need a valid photo ID, a form of payment, and any necessary documents for specialized storage needs.

Is there a minimum rental period?
Most of our units require a minimum rental period of one month. We offer flexible rental terms to suit your needs.

Moving and Packing

Do you provide moving and packing supplies?
Yes, we offer a variety of moving and packing supplies for purchase including boxes, tape, and bubble wrap.

Can I hire movers through your facility?
While we do not provide moving services directly, we can recommend trusted local moving companies to assist you.

Are there any items I cannot store?
Yes, we prohibit storing hazardous materials, perishable items, live animals, and illegal substances. For a complete list, please refer to our storage guidelines.

Insurance and Protection

Is insurance required for renting a unit?
Yes, insurance is required. You can provide proof of your own insurance or purchase coverage through our preferred provider.

What happens if my belongings are damaged or stolen?
Our facilities are secure, but in the event of damage or theft, having insurance will help cover your losses. Please review your policy details for coverage information.

Additional Services

Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions. Check our website or contact our office for current deals.

Can I switch to a different unit if my storage needs change?
Absolutely! You can transfer to a different unit size or type based on availability. Contact our customer service team to assist with the transfer.

How do I terminate my rental agreement?
Terminating your rental is simple. Provide notice as specified in your rental agreement, clear out your unit, and return any provided keys or locks to our office.